Privacy Policy
Please read this privacy notice carefully as it sets out how Beam Vacuum & Ventilation use your personal information. We will act as data controllers who process your personal data in accordance with data protection laws in the countries in which we operate.
We take seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
We may change this privacy notice from time to time by updating this page. We recommend that you should check this page from time to time to ensure you are happy with any changes. However, if these changes have a relevant impact on the way we process your personal data, we will inform you.
What is personal information?
"Personal information" is information relating to an identified or identifiable individual which we collect when you use this website. When using this website, it is important that you provide us with only your own personal information and ensure that the personal information you provide is accurate and up to date. Please note that you will be responsible for any inaccurate, third party or false personal information that you provide to us.
What information do we collect?
When you use this website, and subject to your consent to the use of cookies as the case may be, please bear in mind that we may record:
- the areas of the website that you visit;
- your language preferences;
- the campaign/URL from where you came to the website;
- your activity on the website, such as products viewed, resources that you download and any information you provide to us;
- information about your computer, such as which browser you are using, your network location and the type of connection you are using (e.g. broadband, ADSL, etc.) and your IP address; and
- technical and other information that does not personally identify you.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. We do this by using cookies. Please read our Cookie Policy for further information.
When you, amongst other activities, set up a user account, submit an online enquiry, request information from us, register for a newsletter, or register for an event, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:
- your name;
- company name;
- email address;
- postal address;
- telephone number;
- account password;
Once you create and log in to your user account or submit information through our website we will know who you are and you acknowledge that your activities on this website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.
Some mandatory information is required and you’ll see that indicated by a star (*), but other information is optional which may help us to respond to your enquiry appropriately. If you don’t provide mandatory information, we may refuse to accede to the request for which this information was requested.
You hereby agree with the collection of personal data as described above.
Cookie Policy
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies...
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Vimeo, Youtube, Linkedin, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
| Cookie name | Description | Duration |
|---|---|---|
| _gat | This cookie name is associated with Google Universal Analytics, it is used to throttle the request rate - limiting the collection of data on high traffic sites | Expires after 10 minutes |
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is used to limit the amount of data recorded by Google on high traffic volume websites. | Session Only |
| _ga | This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. | 730 Days |
| _gid | This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited. | 1 Day |
What do we do with the information we collect?
We use your data for processing your orders and administering your online accounts and to provide you with information, products or services that you request from us or which we think may interest you, where you have consented to be contacted for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting Beam Vacuum & Ventilation. Please note that if we remove your personal information from our databases, any online account which you have created will be cancelled.
The information we collect is used for the purposes listed below:
- to comply with our legal obligations;
- to investigate and respond to potential violations of law or of our website policies as well as to potential breaches of our or relevant third parties’ systems and networks;
- to verify your identity and communicate with you;
- to provide you with this website and our products and services (whether available via the website or offline);
- to provide you with a user account;
- to keep internal records;
- to fulfill your requests and answer your queries or complaints;
- for market research and to assess marketing strategies and campaigns;
- if you already are a customer or other contact of ours, to update our information about our contact with you on our customer relationship management system;
- to provide you our products and services;
- to provide you with suggestions and advice on products, services and how to obtain the most from using our website;
- to market our own products and services to you, through means such as newsletters and invitations to events.
You acknowledge and confirm your acceptance for Beam Vacuum & Ventilation to process your personal data for the purposes listed above.
Marketing
We would like to provide you with information about Beam Vacuum & Ventilation’s products and services, and other information which we think you may find interesting. We may send you such information by post, email, and/or telephone if you agree we can or unless you have asked us not to do so (see below).
We do not provide your personal information to external organisations for their own direct marketing in relation to non-Beam Vacuum & Ventilation products and services.
If at any time you do not want your information used for direct marketing purposes please let us know so that we can unsubscribe you from our marketing lists. If you have received email marketing from Beam Vacuum & Ventilation and decide that you no longer wish to receive marketing emails from us, you will be able to opt out of receiving further email marketing by following an unsubscribe link in the email, or by such other means as we may communicate to you.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Personal Data Storage
We will keep the data which we collect from you on a secure server and we will fully comply with all applicable UK and Republic of Ireland data protection legislation from time to time in place.
Who do we share this information with?
We may disclose your personal information to Approved Distributors of Beam Vacuum & Ventilation in order to provide a local service as requested by you.
We may disclose your personal information to third parties in the event that we sell or buy our business or assets, in which case we may disclose your data to the prospective seller or buyer. If we or substantially all of our assets are acquired by a third party, data we hold about you will be one of the transferred assets.
We may disclose your data to third party payment service providers from time to time engaged by us or any group of companies from time to time in order to process any payment transactions made over this website.
In some circumstances, we may have to disclose your personal information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request, or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Information provided on the understanding that it will be shared with a third party.
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people, ie on a blog post, or by a testimonial.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@beamcentralsystems.com
Retention of your information
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
BEAM VentSMART Mobile Application
When you register to use our BEAM VentSMART mobile application, customer information will be held on a server provided by Titon Hardware Limited, who will be the Data Controller. Please note that wherever possible information has been encrypted and only non-sensitive and information required for the operation of the App and server are in viewable formats. All traffic between the App and the server is encrypted.
Data Storage Details
| Data | Stored in | Encrypted | Notes |
|---|---|---|---|
| User name | Database | No | Used to search database and therefore cannot be encrypted. The app does not allow an email address to be set as user name. |
| Password | Database | Yes | No enforcement on password complexity. |
| Email Address | Database | Yes | The email address is encrypted. |
| Registration Date/Time | Database | No | When the user's account was registered, regardless of whether they have completed the account activation. |
| User Status | Database | No | Shows as 1 or 0 depending on whether user has completed the account registration or not. |
| Validation Code | Database | Yes | This is a user specific code which is emailed at first sign up to activate the account. It becomes redundant information once the user activates (and their "User Status" changes to 1). |
| Phone System | Database | No | The OS of the device that the account was last signed in with – "Android" / "IOS". |
| App Version | Database | No | The version of the app that the user last signed in with. |
| Language | Database | No | The language that the user's device is set to. This is used to select the language of the emails which are sent to that user. |
| App Package | Database | No | This is a unique identifier of the app which the account is using. |
| User Driver | Database | No | A database table called user driver contains a link between user accounts and the units that they have connected to that account. This is stored as JSON and contains:
|
| Server › Module Communication | Log file | No | Whenever the server communicates with a module (which is always instigated by the module itself), the module's IP address is recorded in standard log files along with a timestamp. No data sent to or from the module is recorded. |
| App › Server Communication | Log file | No | When an instance of the app connects to the server, it records the following (with the date and time of the communication):
|